Professional Development Services - Support Services
Belcarra will contract for support of specific software/hardware mixes following completion of a qualification contract and any modifications necessary to meet design goals. The support contract includes priority notice of and provision of updates Belcarra creates through the ongoing development of our products. These may include changes to increase throughput, reliability or utility, or to address such things as changes in host platform support requirements that affect all products and which are created as a matter of course in Belcarra's ongoing commitment to quality products.
Belcarra
contracts separately for prototype hardware and for each product
released unless the products are only differentiated by application
software (as opposed to hardware version or operating system/driver
versions.) A support contract may bridge hardware updates and treat all
such updates as a single product provided each hardware update has
passed Belcarra's qualification process separately.
In addition, Belcarra's support services contracts provide a specific allocation of time which the customer may request be used for specific problem resolution, engineer training, or minor product modification. At Belcarra's option, time allocated among several similar hardware/software platforms may be aggregated for specific purposes.
Most Belcarra service contracts provide for priority allocation of additional time for problem resolution beyond the time pre-allocated.